Elevate Outsourcing is in search of an Account Manager who will be working with our clients based in the US. The main goal of the role is to ensure that our clients have a great experience, sustain the relationships and identify opportunities to expand revenue from current customers.
You should apply if...
- You have at least 3-5 years experience in account management / client success / client relationship management and can lead kickoff meetings
- You are highly motivated, possess a growth mindset and grit, and are a self-starter who is professional, positive, and not afraid of challenging work.
- You have a dynamic personality with a drive to reach decision-makers.
- You are highly reliable with a GSD mindset despite external circumstances. You say what you mean and do what you say. You are consistent and take ownership in situations, large or small.
- You are proactive, see potential problems before they happen, and aren’t afraid to speak up/challenge the status quo.
- You have a strong work ethic and possess a can-do attitude when faced with challenges.
- You thrive in a remote work environment. Fully remote work is not for everyone; it requires the ability to quickly pick up online tools, get familiar with our tech stack (G-Drive, Slack, etc.), and communicate well in writing.
- You love learning new things. Whether you learn best through reading, listening, doing, or exploring, you’re perpetually curious about the world and work around you and always trying to level up your personal and professional life through self-directed learning.
Responsibilities:
- Serve as the lead point of contact for all client account management matters.
- Build and maintain strong, long-lasting clients and VA relationships.
- Meet or exceed company revenue, retention, growth goals and other KPIs.
- Handle the client onboarding process to better understand their needs
- Update clients on project statuses, timelines, and deadlines
- Solve problems by coming up with concrete actions that lead to fast, meaningful solutions. Provide ETAs and solid updates on completion.
- Handle clients and VA emails/calls/messaging check-ins and feedback
- Be the client advocate inside the company to ensure high retention and growth from the business. Proactively offering solutions before being told
- Develop new business with existing clients by staying knowledgeable about their growth needs.
- Maintain account records and thorough documentation of the client interactions and lifecycle of their business
- Ensure we're measuring client success and VA success, analyze and determine how to improve
- Prepare periodic reports on account status and health, clearly communicate the progress to internal and external stakeholders.
- Reply to emails in a timely manner.
- Assist with client outreach.
Requirements:
- At least 3 to 5 years of proven work experience in account management and client relationship management for B2B US-based accounts/businesses.
- Proven knowledge and experience in US-based client retention
- Comfortable in spearheading onboarding calls
- Strong analytical and reporting skills including measuring performance and KPIs
- Excellent communication skills, must be fluent/native in the English language
- Great organization skills as you will need to keep track of multiple client needs, and even multiple projects at the same time for some clients
- Proficient in Google Workspace.
- Experience using HubSpot is a plus
Work Setup:
- 100% Remote Work
- Monday to Friday, 8AM-5PM EST (8 hours shift with 1 hour break)
- US Holidays
Benefits:
- 13th Month Pay
- Paid Service Incentive Leave
- Annual performance appraisal subject for review
How to Apply:
Please fill out this link: https://forms.gle/PrrHmf4QySXAmHAr6
Job Types: Full-time, Permanent
Salary: Php30,000.00 - Php40,000.00 per month
Benefits:
- Work from home
Schedule:
- 8 hour shift
- Night shift
Supplemental pay types:
- 13th month salary
Experience:
- Account Management: 3 years (Required)
