Innovation * Opportunity * Work that Matters
Join the 2,000+ professionals who are bringing strategic vision to state government as part of Minnesota's information technology agency. Work for Minnesota IT Services and be part of a cutting-edge organization that is emerging as a national leader in government IT. Our culture promotes collaboration, demands continuous improvement, and encourages innovation in IT delivery. Bea part of something bigger than yourself, something to be inspired by; come to work for Minnesota IT Services.
Job Details
Working Title: Desktop Support
Job Class: Information Technology Specialist 3
Agency: Minnesota IT Services
- Who May Apply: Open to all qualified job seekers
- Date Posted: 05/05/2023
- Closing Date: 05/18/2023
- Hiring Agency/Seniority Unit: Minnesota IT Services
- Division/Unit: Enterprise / Desktop Support
- Work Shift/Work Hours: Day Shift
- Days of Work: Monday - Friday
- Travel Required: Yes - Up to 50% of the time
- Salary Range: $29.83 - $49.03 / hourly; $62,285 - $102,374 / annually
- Job Class Option: Network
- Classified Status: Classified
- Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
- FLSA Status: Nonexempt
- Telework Eligible: Yes
- Designated in Connect 700 Program for Applicants with Disabilities: Yes
Make a difference in the lives of Minnesotans.
The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.
Job Summary
As Desktop Support you will provide quality and consistent, desk side (& remote) technical support to State of MN business users.
Job Responsibilities:
- Provide advanced technical support to MNIT Service Business Partners and peers to overcome technical hurdles with technologies being used.
- Create, modify, and share documentation necessary to consistently support business partners both by modifying and creating documentation and storing it in a shared location.
"This position will require work within the secured parameter of the MSOP (MN Sexual Offender Program), and MSH (MN Security Hospital) on the St. Peter campus."
This position requires an employee to be onsite at the work location 2-4 days per week.
- Telework for Minnesota IT Services allows an employee to perform work from a remote telework location and an employee may be required to be in the office based on business needs and other dependencies.
- Candidates residing outside of Minnesota and bordering states (Iowa, North Dakota, South Dakota, or Wisconsin) require additional review prior to telework approval upon becoming a finalist.
- Candidates located in Minnesota, or a bordering state, do not require additional review.
Qualifications
Minimum Qualifications
Candidates must clearly demonstrate all of the following qualifications in their resume:
Position requires a minimum of three (3) years of IT experience that includes the following:
- Experience installing, setting up, configuring, and troubleshooting, of computer hardware, software, and peripherals
- Experience with current mobile (Android, iOS) and Windows Client Operating Systems
- Experience with Microsoft Office and Industry standard web browsers
- Experience with remote support and collaboration tools (e.g., Bomgar, Beyond Trust, TeamViewer, Config Man, RDP, Microsoft Teams, Webex Teams, Slack, Zoom, etc.)
- Experience working with incident logging, work tracking systems for retrieving ticket queue for work orders. (e.g., Remedy on Demand, Footprints, or ServiceNow)
- Experience imaging desktops and laptops for deployments (e.g., SCCM, Ghost or Acronis)
- Experience providing customer service and communication effectively
- Experience with Print management, set up and configuration printers
- Experience within Active Directory, AD permissions and OU structures
- Experience in vulnerability remediation and patch management
- Experience working in a networked environment, TCP/IP, cabling, switches, VPN, and wireless resources
- Experience writing documentation and presenting ideas to groups of people
- Experience with digital distribution services (e.g. Google Play Store, Microsoft SCCM, Microsoft Store, or Apple AppStore
- A Master's degree in Information Technology or a related field may substitute for three years of experience, related Bachelor's degree may substitute for two years, or related Associate's degree may substitute for one year.
**This position requires a driver's license for occasional travel between agency-based offices.
***Successful candidate must pass past-employer reference checks and a criminal history verification**
It is the policy of the MNIT Services that all employees submit to a background investigation prior to employment. The background check may consist of the following components:
- SEMA4 Records Check (applies to current and past state employees only)
- Criminal History Check
- Employment Reference Check
- Social Security and Address Verification
- Education Verification
- Driver's License Check
- CJIS Background Check
- Other legally required records checks
**MNIT will not sponsor applicants for work visas. All applicants must be legally authorized to work in the US**
Preferred Qualifications
- Experience multitasking, prioritizing, working on deadlines and creating efficiencies
- Good organizational skills, ability to work independently, and excellent written and verbal skills
- Demonstrated ability to translate technical information for non-technical staff
- Experience in problem-solving methodology with the ability to multitask in a fast-paced environment
- Proficient in communication and interpersonal skills as applied to interaction with customers, coworkers, and others
- Ability to effectively organize and prioritize work and perform in effective and timely manner.
- Experience working with digital encryption methods (e.g. Bitlocker)
- Experience providing guidance, instruction, direction, and leadership to the team
- Experience in PowerShell or scripting languages
Physical Requirements
Requires moving/lifting devices such as desktops, monitors, laptops, and miscellaneous equipment from multiple locations (Desk to desk or from one agency site to another), lifting devices up on to storage shelves above head (40 lbs.) and being able to gain access under desks.
Application Details
How to Apply
This vacancy is open for bids and all qualified applicants simultaneously. This vacancy will be filled in accordance with applicable union contract provisions. Current employees of Minnesota IT Services who are currently in an Information Technology Specialist3/Network position and who are eligible to bid and apply within the seven (7) day bidding period will be considered prior to filling the position via other means.
Current State Employees: Please note that employment provisions (including but not limited to seniority and leave accrual) vary among the three branches of Minnesota State Government, you are highly encouraged to explore these differences. For assistance, please direct questions to your current or anticipated Human Resources office.
Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.
If you have questions about the position, contact Delva Lilic at delva.lilic@state.mn.us.
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Delva Lilic at delva.lilic@state.mn.us.
To be considered for any Veteran’s Status, you MUST indicate this on your application.
RECENTLY SEPARATED VETERANS (RSV): Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview. To qualify, you must meet the following: 1) have separated under honorable conditions from any branch of the armed forces of the United States; 2) have served on active duty for 181 consecutive days or more or for the full period ordered to active duty or have separated by reason of disability incurred while serving on active duty; 3) be a United States citizen or resident alien; and 4) have served in active military service at any time on or after September 11, 2001, as shown on your DD-214 form. To be considered under this legislation, you must: 1) meet all Minimum Qualifications identified in this posting; 2) meet all of the above RSV criteria; and 3) submit a copy of your DD-214 form by the closing date to: MNIT.Recruitment@state.mn.us. Failure to submit your DD-214 form will affect your consideration for an interview under this legislation.
CERTAIN DISABLED VETERANS: Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a noncompetitive basis if you: 1) meet service requirements and have a verified service-connected disability rating of at least 30%; 2) provide qualifying documentation verifying the disability; and 3) meet all Minimum Qualifications identified in this posting. To be considered under this legislation you must submit all documentation by the closing date to:
MNIT.Recruitment@state.mn.us
Why Work for Us
Diverse Workforce
We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.
A recent engagement survey of State of Minnesota employees found:
- 95% of employees understand how their work helps achieve their agency’s mission
- 91% of employees feel trusted to do their jobs
- 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
- 87% of employees report flexibility in their work schedule
Comprehensive Benefits
Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:
- Public pension plan
- Training and professional development
- Paid vacation and sick leave
- 11 paid holidays each year
- Paid parental leave
- Low-cost medical and dental coverage
- Prescription drug coverage
- Vision coverage
- Wellness programs and resources
- Employer paid life insurance
- Short-term and long-term disability
- Health care spending and savings accounts
- Dependent care spending account
- Tax-deferred compensation
- Employee Assistance Program (EAP)
- Tuition reimbursement
- Federal Public Service Student Loan Forgiveness Program
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.
We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us and indicate what assistance is needed.
