Clerical Duties: Milton Keynes University Hospital Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Trust policies, procedures, and guideline - It is a condition of your employment that as an employee you are expected to adhere to our policies, procedures, and guidelines. These can all be found on the Trusts website. To work as a member of the Gastroenterology IBD Administrative team to provide daily assistance to the IBD Specialist nursing team giving confidential administrative support.
Specific to role: Answering helpline calls - speaking to patients, collecting relevant information ie: identifiable details, medication, consultant, diagnosis, reason for call and directing to nurse as appropriate-log on data base. Monitoring IBD e-mails - collecting relevant information ie: identifiable details, medication, consultant, diagnosis, reason for email and directing to correct consultant/nurse as appropriate-log on data base. IBD nurse clinic appointments making appointments for clinic, informing patients over the phone, re-arranging clinic appointments. Scheduling appointment from request clinic lists- checking patients clinical outcome forms and consultant letters for appropriateness of appointments.
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Printing clinic lists. Please refer to the job description for further details.
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