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Hi, I'm
Laura Pérez
your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer.
What you'll do
- You will report to the Risk management manager and will be tasked with individual application and/or account evaluations to determine acceptability within the firm’s risk appetite, identification of fraudulent activities, and continued compliance with industry standards. Investigations may include examination of financial, credit, and publicly available information, and direct interaction with customers, sales/service, and senior management teams
- Responsible for approval, documentation, and execution of escalations, exceptions, and restricted tasks within their assigned limits. Also, Analysts are expected to identify risk-related trends within the application and performance populations; and assignment of local or participation in firmwide special projects
- Analyze data to calculate risk metrics to identify and classify risk profiles. Develop risk assessments based on financial statements, credit bureau files, and consumer and business profiles and establish quality control measures
- Support less-experienced risk associates with escalations and exception requests. Review and assess reports of suspicious account activity and identify requirement violations and restricted activities. Be an Subject Matter Expert for assigned knowledge areas
- Prepare and distribute interoffice and customer communications that could include such items as new or annual program risk evaluations, assessment of individual risk profiles, and process statuses
- Create reports and summaries of portfolio and industry trends; document processes. Report important risk and control indicators of department and business units
- Understand all applicable regulations, laws (including the Bank Secrecy Act), card association rule, CSG Security and Compliance standards as referenced in internal policies and procedures including the Information Security, Acceptable Use, Code of Conduct, and other corporate policies. Keep abreast of all applicable regulations, laws, and policies as they presently exist and as they change or are modified
You should have
Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. Remember, you are not solely your resume. Give your transferable skills the chance to tell the full story. Channel the power of YOU and apply to explore the possibility we're the perfect fit.
- Bachelor's degree in related field, or equivalent experience
- Proficiency in English in a business environment
- 3+ years experience in the financial industry or 5+ years experience within the payment processing industry
- 5+ years experience within a risk management area of the payment processing industry
- Solid knowledge of NACHA and Credit Card operating rules and regulations
Who will love this job
- An trusted team player – you know how to connect and communicate with your audience(s) around the world and create safe environments to voice diverse opinions, foster diversity and belonging and above all treat people with respect
- A growth driver – you have a mindset that anticipates and adapts to changing needs and can bring partners together to contribute and work toward a shared vision
- A game changer – you dream big and push the limits of what's possible to improve for yourself and others
- A leader – you excel leading your own projects and produce impactful outcomes while dedicating time to mentor those around you to help them grow
- A strategist – you're curious and find inventive ways to implement ideas that lead to business simplification outcomes and solutions
Perks & Benefits
- Work from Home, in-office, or hybrid
- Paid Vacation, Birthday, Volunteer and Holiday Time Off
- Education Reimbursement
- And so much more!
Our Story
CSG
empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.
By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are good people who are committed to doing good work. We're high on respect and low on ego, making us an easy company to do business with and a best place to work. We cultivate a culture based on integrity, innovation and impact across all our
locations
, so our people show up as the most authentic version of themselves and can work together to build a more future-ready world.
#LI-Remote
Position Pay Range:
This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.
This role is eligible for a bonus opportunity.
Location(s):
Colombia RemoteUS.CO.Remote
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